Information about The TutorHub

How it works

Contents

How it works

Why use a tutor?

Finding the best tutor

Safety

Pricing & service fee

FAQs

I want to be a tutor

For tutors



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How it Works

Welcome to The TutorHub! We aim to make it easy for you to find and connect with great tutors in your area.


1. Search

Enter a subject and town/city in the search bar to view your local tutors or jump straight into the filters. Sort by price, subject, system and more, or use the map view to look directly in your area.


2. Review

Tutors are frequently rated & reviewed by current students, which can be seen on their profile. This helps you judge a private tutor's reputation.

3. Contact/Book

Connecting with tutors is free - all you need to do is sign up! Click 'Contact' on those you like to send them a message through The TutorHub, and they should respond promptly. You can also book and pay straightaway, just choose an available date/time that suits, but be sure to let them know a bit about what you are looking for when you do!

4. Learn

Tutors will usually travel to your home or a local library for lessons. You'll be billed when you book, at the price you see in the marketplace, no additional fees. Then you can enjoy your lesson.

We have independent private tutors nationwide who can a wide variety of subjects in all major systems including NCEA, CIE, IB, and IELTS, as well as University level subjects, vocational training, and languages. Our tutors come from a variety of backgrounds, from current University students and recent graduates to professional tutors and full-time teachers. But all of them are excellent at their offered subjects, and provide a variety of teaching methods.


Creating an account

In order to contact or book with a tutor you will need to create an account. Signing up with The TutorHub is completely free and only requires a working email address. You can contact as many tutors as you like for no charge, and you'll only pay when you make a booking with a tutor.



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Why use a Tutor?

Private tutoring is the gold standard when it comes to learning, where the individual attention can really help a student to achieve and outperform their desired goals. 

Studies have shown that tutoring can lift average students to the Top 2%, and improve scores across all grade levels for those who are already high achievers.

Everyone has their own reason for seeking a tutor in a particular subject, but we thought we would lay out some of the main reasons people seek one out and why its a great idea.


One-on-one Tutoring

The biggest advantage of private tutoring is that the student has the undivided attention of the tutor, unlike a classroom where a teacher may need to cater to 40 pupils. Tutors can thus create lessons that are specifically geared to get the best results based on each student's needs.

Human tutoring can result in classroom test scores 35% higher than software-based tutoring.

Plus private tutors will normally travel to you, or another agreed location, so that you can learn in a quiet and comfortable environment at a time that fits your schedule.


Building Confidence.

Sometimes the classroom experience can be lacking for a student. The pace of learning can be overwhelming, a teacher might not be able to give enough one-on-one guidance in large classes, or the material might be presented in a way that doesn't gel with how they learn best.

Underwhelming results can discourage further effort and disengagement can occur. Tutors create a safe, dedicated one-on-one learning environment where disinterest can be turned into confidence by giving them the knowledge and skills to succeed on their own.


Performance Improvement.

Be it generally improving grades, or turning about a fail into a pass, all students have some area that they could improve in. One-on-one private tutoring provides that extra attention to boost performance. 

No matter the type of assessment, whether an essay, practical assessment, or end of year exam, the extra guidance from someone who is well versed in the matter can be the difference between achieving one's goals and falling short.

Tutored students outperform non-tutored students in 45 out of 52 studies, a rate of nearly 90%.


Catching-up.

Sometimes, for whatever reason, a student may miss out on class for either a short or long period of time. Coming back in can be difficult, and having to rush through sections of a textbook to catch up to the rest of the class can create a shaky foundation for future learning.

Starting as soon as possible is crucial, and a weekly one-on-one lesson with a private tutor is the best way to get results.



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Finding the Best Tutor

 We aim to make it easy for you to find and connect with a great tutor in our curated marketplace.

If you can't find a tutor on the site to suit your needs though, fill out our 'Find Me a Tutor' form and we will hunt down some tutors that aren't already on the site for you.


Search by subject

This will quickly show you only those tutors that specialise in what you need. You can do this by either selecting your needed subject in the filters or by typing it into the search bar, which can then be further refined by indicating which system or qualification you are studying (or you may just want to generally learn more in that subject). If the subject you need isn't in the filter list you can use the search bar to look for it specifically i.e. 'photography' or use the 'Other subject' filter to browse tutors offering different subjects.

The search bar can also search within a town/city/region at the same time. This means you’ll only be shown nearby tutors that can help you in-person, sorted by distance. Alternatively, you can use the map view to see who is around your area.

 

Examine a tutor’s reputation

Tutors regularly receive ratings and reviews from their current students. Use this information along with what the tutor has written about themselves on their listing and profile to form an opinion on their suitability.


Lingua Franca

You (or your child) may learn best in a particular language, especially if English is a second language or is the language that you wish to learn in the first place. Have a look at a tutor’s profile, or use the search filters, to see what languages they’re fluent in.

 

Contacting a tutor

To message a tutor, simply click the ‘Contact’ button on their listing or profile – all you need to do is sign up. The tutor should reply promptly. Or you can proceed straight to booking an available time and include the message in your booking.

The ideal message to a tutor includes the subject you’d like help with (some tutors offer multiple subjects) and what your goal is, your year of study (i.e. Year 11), what day and time of the week you’d prefer for lessons (be sure to check their availability calendar first), where you would like the lessons to take place (i.e. at your home) and roughly where you are (i.e. Newmarket, Auckland) so they know how far they would need to travel to you, and anything else that you believe is relevant information. This will allow the tutor to quickly determine if they can help you.

Be sure to discuss your goals in more depth before your first lesson. For example, do you want a confidence boost, help with exam preparation, or need to catch up on a missed topic? This will allow your tutor to more effectively tailor their lessons for to you.

Note: Please do not request an alternative way to contact them i.e. phone or email, or provide your own, before you have made a booking as this is a breach of our T&Cs.


Should I contact more than one?

The best tutors are also the busiest; their calendar may already be booked out at the times that you are available. Be sure to check a tutor’s availability in their calendar to see when they are available. If your heart is set on a particular tutor but they aren't available or their calendar doesn't work for you, send them a message and discuss whether they would be able to open a new slot that works for you.

If there is more than one tutor that you think would be suitable and you can't decide, or are just unsure and want to talk with them first, send them a message to get a better sense of them before deciding and booking - its totally free to contact them.

On the other hand, if you have found a tutor that you like the look of, and they are available at a suitable time you can always go straight to booking and include a message with it.


How do I pay a tutor?

When you make a booking with a tutor you will be taken to our online payment system which is run securely by PayPal, and accepts credit or debit cards at no extra cost. If you don’t have a Paypal account, simply select ‘pay with a credit or debit card’ to check out as a guest. For further payment help, see our FAQs. Currently, when booking and paying a tutor you can only book and pay for a single lesson at a time, but you can book multiple lessons individually in advance. We plan to add the ability to book recurring lessons and make multi-lesson bookings in the near future.

Please do not pay your tutor with cash or bank transfer. If you do this, they will not be able to log the ratings and reviews needed to build and maintain their reputation on this website. Not to mention that it’s also how we receive our commission!

 

How long is a typical lesson, and how often should tutorials occur?

Most lessons run for 1 to 2 hours, and take place once a week. It’s completely up to you, however – perhaps start with a weekly tutorial and see how you go.

As exams get close, or during school holidays, you may want lessons to occur more frequently.

Currently our booking system is only available in 1 hour blocks starting on the hour, but we plan to add half hour blocks and start times soon. 


Where should lessons take place?

It’s common for tutorials to occur in your home. That’s part of the attraction of hiring a personal tutor – they can come to you! Make a quiet part of your home available as a lesson space, but do try to have other family members within earshot during tutorials.

If your home is distant from the tutor, mutually convenient public venues like a café or library are a great alternative option for tutorials.

Lastly, if the tutor hosts lessons from their own home, make sure you’re completely comfortable with the arrangement. Perhaps ask to speak with one of their current students (or a student's parent) for a reference. For more safety recommendations, see our section on safe tutorials.

 

Finalising a tuition agreement

Before finalising a booking with a tutor, make sure you have read their cancellation policy (on their listing).

typical cancellation policy is for there to be no charge if you cancel a lesson at least 24 hours in advance; a 50% charge if cancelled between 24-12 hours; and a 100% charge if cancelled within 12 hours of the lesson start time (or don’t show up to the tutorial). Tutors usually understand if something happens outside of your control, but it’s always good to know what your obligations are from the outset.

Lastly, if you’d like your tutor to bring evidence of their qualifications to your first lesson or before you book, let them know in advance. If they are a 'Verified' tutor, that means that we have received and reviewed copies of their qualifications already. Verification will be indicated as a field on their listing, and a label on their picture, which only we control.

 

At your first lesson with a tutor

Your tutor will be three-parts teacher, one-part inspirational coach, so it’s important that you (or your child) get along well with them. Use the first lesson to test this chemistry.

To begin, your tutor will most likely ask a number of questions to better assess what to focus on. They’ll come up with a plan, and then make a start on a topic.

After the lesson, let your tutor know whether you want to proceed with more lessons. If you're unsure then simply tell them that you’ll have a think about. The tutor shouldn’t pressure you to make a decision on the spot, but do get back in touch with them as soon as possible. In the case that you don't wish to proceed with them, and aren't comfortable saying so in person just say you'll think about it, and then either message them or leave it at that.

 

For on-going lessons

If you’re happy with your first lesson and want to continue, organise and book some future tutorial times with your tutor, if you haven’t already done so in advance. If you’re unsure of your exact schedule, just book the next one or two lessons and go from there.

Do let a tutor know ASAP if you need to rearrange or cancel a lesson. Make sure you’re aware of the tutor’s cancellation policy, just in case!

Each time you have a lesson, you’ll be able to rate your tutor. A tutor’s most recent ratings form the largest part of their reputation, so it’s important that you give honest feedback. Your input helps other parents & students make the best possible tutor choice.



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Safety

Safe Tutorials

Tutors listed on this website are self-employed, and build their reputation through ratings and reviews from their students. They are normally great people and upstanding citizens, but unfortunately this is not always the case, please keep the following safety advice in mind.

 

Consider a tutor’s rating and reviews

The experiences of other students, as shown by the ratings and reviews they have given a tutor is the best way to judge the quality of service that you can expect. Use this information along with what the tutor has written about themselves on their listing and profile to form an opinion on their suitability.

If they're 'Verified', which can be seen as a checkbox on their listing and a banner on their profile picture, this means that we have received copies of their ID, any qualifications advertised to confirm their identity and other information.

 

Meet somewhere with other people around

Tutorials most commonly take place in your own home - one of the reasons why private tutors can be ideal. While a quiet part of the house is best for learning, make sure that another family member (ideally an adult) is at home during the lesson and are within earshot. 

If you arrange to have your tutorial at a mutually agreed location be sure to choose a public venue such as a library or cafe where you know others will be around.

If the tutor hosts lessons in their own home or office, make sure that you are 100% comfortable with this arrangement. Ask to either speak to one of their current students (or parents) for a reference, or visit the location before the lesson. 

Lastly, if you are a student booking for yourself make sure that you let someone else know where you will be and when. Perhaps get them to check in with you shortly after the lesson is set to end.

 

Don’t provide your full address until completely necessary

Wait until you’ve had your booking confirmed by a tutor to have a first lesson before you provide them with your full address (if that is where your tutorial is taking place). If a tutor wants to know your home address before they confirm, i.e. to know how far they’ll have to travel to you, you can give them a nearby street name or landmark so that they have a good idea.

 

If something seems off, let us know

We strive to only have tutors of the highest standard listed on our website. If you think a tutor has been or is behaving unethically or unprofessionally, cease communication with them, cancel any upcoming lessons and let us know ASAP. You can send us a message on the site, leave one with our Aristotle Chatbot, or email us at info@thetutorhub.co.nz

If you ever find yourself in a situation where you feel your personal safety is threatened, don’t hesitate to contact your local police or emergency services straight away.



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Pricing & Service Fee

Contacting a tutor on our site is free, and we don't require you to enter any credit card details to do so. We believe that finding a tutor should be a quick and easy process.

It is only when you actually book with a tutor that we ask you to value our service. We take a small commission of the tutor rate as a service fee, at no extra charge to you. The tutor rate you see in the marketplace is what you pay!


What does a tutor cost?

The tutors listed on our site are self-employed, and set their own hourly rate, which can range between $20 to $100 per hour depending on factor such as their experience, qualifications, and reputation. You can quickly sort tutors by price using the search filters. If a tutor has to travel a long distance to meet you, they might adjust their rate to cover the increased travel costs.

As a marketplace, we promote and support independent tutors. Because of this model tutors receive the vast majority of their hourly rate, instead of losing a large commission like they would at a traditional agency. Better for them, cheaper for you – and you’re able to pay your tutor securely by PayPal, debit or credit card.

We take a small service fee from each booking you make with a tutor, at no extra cost to you. This allows us to keep the marketplace running, curating tutor listings to promote quality and maintaining our friendly support team, while we work to improve and promote our service.

 

Service fee (commission)

The service fee we charge is 10% of each booking. This is already built into the prices you see when you are browsing marketplace, so there are no additional fees or charges when you go to book/checkout. This is significantly lower than what a traditional tutoring agency would charge, and a much fairer shake for your tutor too!

Example

You hire a tutor for $30 per hour to give a 2 hour lesson each week for a school term (8 weeks). If you book and pay all of them in advance the invoice subtotal for each lesson will be for $30 x 2 hours:

      Subtotal = $60       

      Incorporated service fee (10%) = $6.00

      Total to pay = $60.00 (still $30.00/hour)

You pay directly through the booking site using PayPal, and can pay by credit or debit card at no extra cost.

This service fee is the lifeblood of The TutorHub, allowing us to keep the marketplace running, actively curate tutor listings to promote quality, and maintain our friendly support team.

When you make a payment, the service fee is automatically transferred to us by the tutor. If a tutor refunds you within 60 days of the payment date, the corresponding service fee will also be refunded.

 

Sales tax (GST)

We incorporate any relevant sales tax into the service fee you see on each invoice. The service fee you pay will always be inclusive of any applicable tax. This includes GST in our service fee.

 

Transaction fees paid by tutors

Tutors cover any transaction fees charged by our payment facility provider, PayPal. These variable fees cover processing your payment and their own transaction service fee (tutors, see I want to be a tutor for examples).



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FAQs

Can I post a request for tutors to contact me?

No, on The TutorHub we provide a space for tutors to promote themselves, with the goal that you are able to find a suitable tutor straight away, rather than having to wait. As such, we do not allow those seeking tutors to post requests, as all available options on the service are already searchable.

If you can't find a tutor on the site to suit your needs though, fill out our 'Find Me a Tutor' form and we will hunt down some tutors that aren't already on the site for you.


Do tutors offer online tutoring?

The TutorHub is focused on in-person tuition as we believe this is the most effective way to learn, but some tutors may be happy to tutor online, check their listing or send them a message. It never hurts to ask, especially if there are no suitable tutors nearby!

We don’t provide any facility for online tutoring, but free programs such as Skype, Discord, or Google Hangouts are popular solutions.


I can’t find a tutor! What next?

If you’re having trouble finding a tutor near you, we apologise for the inconvenience. Try reaching out to a non-local tutor in the subject you want to learn and see if they are open to tutoring online.

If there are no suitable tutors already listed on the site then you can fill out our 'Find Me a Tutor' form and we will endeavour to find a tutor not already listed on our site for you.


I don't have a PayPal account, how do I pay my tutor?

While our site handles transactions through the secure payment portal PayPal, you don’t need a PayPal account to pay. You able to checkout and pay as a guest using either a credit or debit card, at no extra cost. 


How to pay by credit or debit card

1.      Enter the lesson date & time, and click the ‘Book Now’ button on the tutor that you wish to book.

2.      Click the ‘Proceed to Payment’ button on the detail confirmation page. This will take you through to                      Paypal’s website for payment processing.

3.      Enter your credit or debit card details as requested by PayPal. To avoid creating a PayPal account, tick                    the ‘No, I don't want an account now.’ box.

4.      Lastly, click ‘Pay Now’ to finalise your payment.


My booking won't proceed to payment

If when you click the 'Book Now' button on a tutor's listing and get the message: "Please contact the author by pressing the 'Contact' button below. They need to update their payment details to receive payments." this means that they have not yet linked their PayPal account to their profile, and are unable to take bookings until they do. Either get in touch with the tutor using their 'Contact' button, or contact us to let us know and we'll try to get it sorted out (be sure to include your email so we can reply). You can also reach out to one of our support team through our live chat, or leave a message with Aristotle our Chatbot.


Common PayPal problems

Sometimes PayPal declines a credit or debit card payment, and only provides a generic error message as explanation. Here are some of the most common error messages explained:

The card you entered cannot be used for this payment. Please enter a different credit or debit card number.” The card being used may already be linked with an existing PayPal account; if so, you need to login to the linked PayPal account to make payment with that card. Alternatively, the email address you entered may have been used with a different card previously. PayPal remembers which cards are associated with which email addresses during a guest checkout (i.e. when you don’t use a PayPal account). Try entering a different email address (or use a different card).

We can’t process your payment right now, so please try again later. We’re sorry for the inconvenience.” You can only use a credit card ~15 times for a guest checkout (i.e. when you don’t use a PayPal account) before PayPal rejects it for security reasons. You will need to use a different card, or create a PayPal account with that card to make payment.

“Your payment can’t be completed. Please return to the participating website and try again.” Usually this is because your tutor has not set up their PayPal account to receive payments. Please contact your tutor to advise them of this; they will have to issue you a new invoice once they’ve sorted the problem at their end. Alternatively, this error message shows for all other errors, such as trying to pay with a cancelled credit card.

If the above doesn’t help, please contact us or reach out through our live chat so that we can try to sort the problem out for you.

 

My tutor isn't a good fit, what now?

Sometimes a tutor just isn't right for you (or your child). Don’t feel like you need to continue booking with them after starting – tutors understand the importance of having the right chemistry. Politely let them know that it’s not working for you or your child and cancel any upcoming lessons you've already organised with them.

You can then browse The TutorHub to find another more suitable tutor to teach you (or your child).


I’m having problems with my tutor…

We aim for tutors listed on our site to be of the highest standard. If you think a tutor has been or is behaving unethically, cease communication with them, cancel any upcoming lessons and let us know ASAP by sending us a message on the site, with Aristotle our Chatbot, or through info@thetutorhub.co.nz



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I Want to Be a Tutor!

Our goal is to make it quick and easy for private tutors to reach local students. Check out one of our two example profiles Stanley or Florence to see what a tutor listing looks and feels like.

Currently The TutorHub only operates in New Zealand, as such we require that all tutors be based in New Zealand. Especially as our emphasis is on in-person tutoring.

It's free to sign up and register as a tutor on The TutorHub. When you register as a tutor one of our team members will review your listing before approving it to go live. Check out our guidelines on writing a listing here.

If you complete your listing to the highest standard, following all of our guidelines and connecting your PayPal, then you will have the option to get access to a digital version of a personalised flyer and the ability to become 'Verified'.

Becoming verified gives you a 'Verified' banner on your profile image and a 'Verified' checkbox on your listing. This is a searchable attribute and increases the initial trust that a potential parent or student has with you before they've even read your listing or contacted you.

To become verified you will need to provide one of our team members with copies of a valid ID (NZ Driver's Licence, Passport, or HANZ card) and any qualifications that matches the information provided on your listing and profile. Once this has been checked and approved you will be given 'Verified' status by our team.

Where do I sign up? – Register as a tutor now (for free!)

 

A marketplace designed for tutors

One of the biggest draw cards for becoming a private tutor is the great flexibility that it allows with working hours. Combined with the ability to set your own rate on The TutorHub as an independent self-employed tutor it's the perfect job for a uni student, teacher, graduate, or someone with expertise looking to make some extra money. 

Whatever you teach, finding students in your area can be difficult, and relying on word-of-mouth or community noticeboards can be very hit-and-miss. The TutorHub acts as a central hub for parents and students looking for a tutor, where you are promoted for free after your listing is approved. 

We believe that in-person tutoring is the best way for students to learn, and most lessons take place at the student's home or another suitable location like a library. That said, you can offer online tutoring as well, at your own discretion. Some students may reach out to you for this if they are unable to find a suitable tutor in their own area for in-person tutoring.

Please be aware that all tutors on The TutorHub are self-employed, and listing on this website does not make you an employee of The TutorHub. You will be responsible for fulfilling any tax liabilities etc; we do not monitor or track this for you. We recommend checking out the IRD website to understand your obligations.

Do I need a background check?

A background (police) check is not currently compulsory to tutor, or teach children, in New Zealand (see Ministry of Justice, New Zealand). We do not require you to obtain background check to list on The TutorHub, but it can be very helpful when building your reputation. It is entirely upon you to check with your local authorities as to whether or not you require a background check or have any circumstances that would prohibit you from working as a private tutor, and comply with their regulations.

 

List yourself for free, at your own rate

Offer as many subjects as you feel confident tutoring, at the level you want  - be it primary, high school, university, or perhaps teaching someone a new language.

All listings go through a review process before they become publicly visible. After you have created your listing based on our guidelines, we will review it and make it live once approved. During this we will help you compose your profile and listing to best represent you.

You choose your own rate, and control your availability through the calendar on your listing so that you can tutor as little or as much as you want. Even better, you can always adjust your rate to better reflect your skill and reputation as a tutor, so your earnings can grow as you do.

Please be aware that as we use PayPal as our payment facilitator you will need to have a PayPal business account, and link it to your TutorHub profile in order to receive bookings and payment.

The TutorHub is able to continue operating and improving its service by taking a small commission (10%) of all payments made through the payment facility. We recommend that you bear this in mind when setting your rate so that you end up with an effective rate that you are happy with (see below for a worked example). 

 

Direct payment & minimal commission

We use PayPal to process payments from students, and collect a small commission as a service fee (10%) from your rate which is automatically transferred to us. As such, we recommend that you work the backwards from the rate that you wish to receive to figure out the rate you list on the site. The only additional fees you'll pay are PayPal's payment transaction fees (see example below).

When someone books a tutorial with you they pay in advance, then and there directly to your PayPal account (you will need to link your PayPal account to your TutorHub profile before anyone can book with you).

Each time a booking is made, and confirmed by you, they will be able to leave a review and/or rating on your profile which we encourage them to do after the lesson. The more you teach the more your reputation grows.

Example

You set your rate at $40/hour, and a student books a 2 hour lesson:

      Subtotal charged = $80

      Total student pays =$80.00

Less:

      PayPal commission (3.4%) = -$2.72

      PayPal transaction fee = -$0.45

      TutorHub commission/service fee (10%) = -$8.00

      Total you receive = $68.83 (effectively $34.415/hour)

If, however, you wished to receive $40 as your effective rate then you should work it out backwards as follows.

Example

      Effective rate + PayPal transaction fee = $40 + $0.45 = $40.45

      Plus PayPal commission (3.4%) & TutorHub commission (10%) = $40.45/0.866 = $46.71

      Total you charge = $46.71

That's an odd number to see as a service price, so we recommend either rounding up to the nearest whole number (in this case $47) or the next multiple of 5 (in this case $50) to avoid scaring off potential students.

Note: In New Zealand, PayPal charges a withdrawal fee of $1 for withdrawals less than $150 (it's free if you are withdrawing $150 or more).


Can I offer my services on other websites or work for an agency?

Yes! Tutoring is often only a temporary or part-time job, a way to earn some supplemental income rather than a full-time career. We don't want to limit your potential to find students during your time as a tutor and as such do not require you to be exclusively listed with us.

Hopefully your listing on The TutorHub will provide you with all the students you could want though, at the rate you desire (no 50% commissions like you might find at a traditional agency). Better for you and better for us!

 

Register as a tutor

Click the 'Register as a Tutor' button to create a listing as a tutor. Once you've done that one of our team members will review your listing for final approval. Once it's live you'll be able to start getting enquiries from students.



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Contents For Tutors

How it works

Registration & verification

Money matters

Updating your profile

Writing your listing

Confirming a booking

Safe tutorials

Your reputation

Tips for new tutors

Teaching tips

Cancellation policy

FAQs



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How it Works

1. Sign up
Click the 'Sign up' link and set up your profile, all you need to start is your name and email.


2. List yourself
Click 'Become a Tutor' after you've been registered to create a listing and set your own rate. Check out our guidelines if you're unsure what to write or include, and when you think its ready submit it for review. Once it has been approved you will appear as a bookable tutor in the marketplace.


3. Secure bookings
Prospective students (or parents) can contact you through your listing before booking. Chat with them about their needs, what you can offer them, and any details needed before booking. Once a booking has been made all you need to do is confirm the necessary details, if you haven't done so already, and the booking itself.


4. Teach away
After accepting a booking either request the exact address or provide yours depending on the agreed lesson location, then just do what you normally do to prepare for a lesson and teach away on the day.



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Registration & Verification

In order to become a tutor you will need to sign up and create a basic user profile. Once you've done that and confirmed your email address you will be able to create a tutor listing by clicking the 'Become a Tutor' button. 

Once you've created your listing one of our team members will review it for approval based on our guidelines,  if there is anything that we think needs to be changed to go live, or perhaps could do with a little improvement you'll get an email detailing this. 

If you complete your listing to the highest standard, following all of our guidelines and connecting your PayPal, then you will have the option to get access to a digital version of a personalised flyer and the ability to become 'Verified'.

Becoming verified gives you a 'Verified' banner on your profile image and a 'Verified' checkbox on your listing. This is a searchable attribute and increases the initial trust that a potential parent or student has with you before they've even read your listing or contacted you.

To become verified you will need to provide one of our team members with copies of a valid ID (NZ Driver's Licence, Passport, or HANZ card) that matches the information provided on your listing and profile, and of any qualification/s mentioned. Once this has been checked and approved you will be given 'Verified' status by our team. We may give you a call during this process too.

Please note that to list as a tutor we require that you must be at minimum 16 years of age.



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Money Matters

Listing yourself and getting advertised on The TutorHub is completely free, but we do require you to use our payment facility to receive bookings and payments. We keep the lights on by taking a small commission from each payment made (10%). You will also bear the cost of the nominal transaction fees charged by our payment processor (PayPal). 

We use PayPal as our payment processor, which is simple and easy to use for students to use, and accepts both debit and credit cards. While parents and students don't need a PayPal account to pay (they can checkout as a guest), in order to receive bookings and payments you will need to have connected a PayPal 'Business' (or 'Premiere') account, which you can create for free, if you do not already have one. You can also easily convert an existing 'Personal' PayPal account into a 'Business' one. 

Once you have a PayPal 'Business' account, you can easily connect it to your TutorHub account through your profile page. We highly recommend that you also complete PayPal's verification process to increase trust between yourself and any potential students.

In order to set up a PayPal 'Business' account you don't need to actually start a business. Just use your own name as the 'business name' and use your personal bank account as the 'business bank account' when you are creating your account.

If you are converting your existing 'Personal' PayPayl account, simply login to PayPal and select 'Upgrade' in settings and follow the steps to convert it to a 'Business' account. 

This is also the only way to receive ratings and reviews to build your profile on The TutorHub, as they can only be placed by those who have paid for a booking through the site. Growing your reputation through ratings & reviews is one of the best ways to get more students and justify a higher hourly rate.

By applying for verification to list yourself as a tutor you are agreeing to use The TutorHub's payment facility. As a reminder, listing on The TutorHub does not make you an employee of The TutorHub. You are responsible for fulfilling any tax liabilities etc; we do not monitor or track this for you.

Once your PayPal account is connected to your TutorHub account students and parents will be able to book and pay for lessons with you. This is paid directly into your PayPal account after you confirm the booking, less The TutorHub's commission and PayPal's transaction fees.


Setting your rate

While you are able to set your own rate, we do have some limits on this. Currently the minimum that you are able to charge per hour is $20, and the maximum is $100. The reason that we have the minimum rate in place is partly in order to ensure that you yourself always receive a decent amount, and partly because of the way that our payment facility works.

Note: You don't need to add the $ sign when you set your rate, just the number.

As we charge a small commission (10%), and you will incur some PayPal fees, we recommend that you work backwards from how much you want to receive after these charges to calculate what to set your rate at. 

If you want to charge more than the current maximum rate please let us know and we will take it into consideration the next time we perform a system review.

Currently, bookings can only be made in one hour blocks starting on the hour. We are working on introducing half hour blocks and start times in the near future.


Transaction fees paid by tutors

These are automatically subtracted by PayPal when a student or parent makes a booking payment with you. This is calculated based on the total transaction amount.

Example

You set your rate at $40/hour, and a student makes a 2 hour booking with you:

      Total charged to student: $80

      Less

      The TutorHub's commission (10%) = $8.00

      PayPal commission (3.4%) = $2.72

      PayPal transaction fee = $0.45

      Total you receive = $68.83 (effective rate of $34.415/hour)

Payments made to you appear in your PayPal account immediately. Which you can withdraw at any time to your designated bank account (it may take a couple of days to appear). Note that PayPal does charge a withdrawal fee in New Zealand of $1 if the amount is less than $150 (it is free if the withdrawal is $150 or more). 


The TutorHub's Commission

The way that we are able to sustain and support our service is by charging a small commission on all bookings made on the site. Our commission is currently 10% of the total booking for each invoice (much lower than a traditional Tutor Agency). We want to support you to perform as best as you can, as the more you earn by tutoring the more that we do too!

If you issue a refund within 60 days of a payment being made the respective commission will be refunded as well.


Refunds

If you decide, or need to issue a refund to a student/parent, you can do so easily from your PayPal account. Before you issue the refund you will need to ensure that you have enough funds available to do so. As such, we recommend not withdrawing funds from your PayPal account until the lesson has been given. If you don't have enough funds in your account to issue a refund and are unable to resolve this on your own please contact us and we will work out a solution for you.

Refunds through PayPal must be made within 60 days of the original payment. After this we will no longer refund our commission, and PayPal will not refund their transaction fee (after a recent change PayPal no longer refunds the 3.4% commission or the $0.45 transaction fee that they charge). We recommend including a note on this in your 'Cancellation Policy' to accommodate how you want to deal with this, whether you will cover the full refund, full minus the PayPal transaction fee, or some other scenario.

If a dispute arises between a student and yourself, they may try to request a refund from PayPal themselves (via PayPal's Dispute Resolution Center). While PayPal does not offer a 'Buyer Protection' for services like tutoring, it may negatively affect the standing of your PayPal account, and you should try to resolve the issue with your student ASAP.



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Updating your Profile

Before we approve your listing as a tutor we also require you to have a minimum standard of information and quality presented in your profile.


Display Name

We recommend that you use both your first and last names as your Display Name to improve trust between yourself and potential students/parents when they are browsing tutors. This can be especially important early on before you have received many ratings/reviews. If you don't enter a display name, it will show just your first name by default.

Note: We do not allow creative Display Names, it must be your real name.


Location

We recommend that you put the suburb that you live in as your location so that they have a rough idea of how close you are. This will also factor in when students/parents search by location or use the map function to calculate distance and place pins. DO NOT include your full address as this is very unsafe online practice, especially on a publicly accessible site.


Phone Number

This is not publicly visible to other users, and can only be seen by The TutorHub. This is the best number to contact you on so that we can easily get in touch if there is ever an issue or you have reached out for assistance with something.


Profile Picture

You should include a decent quality portrait photo of yourself that clearly shows your face so that parents and students are able to see who it is that they are dealing with before they have met you in person. If we don't think that your profile photo is good enough we will let you know and make some recommendations on what to improve.


About You

In your tutor listing you will need to a detailed description of yourself and your tutoring ability. We recommend that you copy and paste this into the About You section on your profile too.



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Writing Your Listing

Once you have registered you can create a listing. We only allow one listing per tutor, and have a set of guidelines that we require you to follow regarding the information that you include on the listing, which can be found below. All listings are reviewed before they go live, and you may be asked to make changes before this happens.


Listing Title

List the subject/s that you are able to tutor in this field. We recommend using the common terms, i.e. 'maths' instead of 'mathematics', but you may want to specify a speciality as well as the base subject, i.e. 'calculus'. Including the level/s at which you are able to tutor can also be helpful.

Example: Maths and Statistics Tutor (NCEA Level 1-3)


Price

This is the total rate that you are charging per hour, and the rate that is displayed to potential students/parents. Be sure to set a rate that you are happy with. We recommend working backwards from what effective rate you wish to receive after the TutorHub commission (10%) and PayPal fees are removed to calculate what you charge per hour.

Note: You don't need to include the $ sign, this is applied automatically.


Detailed Description

You should write a detailed description about yourself to let potential students know why you are a great choice of tutor for them. You should talk a little bit about yourself, your education, why you tutor and why you are good at it. Be sure to include something about the subjects that you can tutor in, and any specifics you can about them, i.e. topics you specialise in, as this will help students know whether or not you can fulfil their needs.


Subjects

Select the subjects that you are able to tutor. You can select as many subjects as you want. If you can teach multiple subjects, but at differing levels then we recommend you specify this in your Detailed Description. If a subject you can tutor in is not in the list of subjects then select 'Other Subject' and then type it into the 'Other Subjects' text field.


Other Subjects

If you are offering tutoring in a subject/s that is not included in the main list of subjects use this field to type it in.


Student System/Qualification

Select the systems/qualifications that you are capable of tutoring in. Many students are sitting qualifications that follow a particular curriculum. For providing general education in the subject select 'Standard Schooling', to both cover those who are learning a subject generally out of their own interest, or are currently receiving schooling but are not part of an external examination system. If the subject you can teach is job oriented then select 'Vocational'.


Student Level/Year

Select the student level/s or year/s that you are confident providing tutoring for. This will generally relate to the system/qualification that you are also confident tutoring for.


Tutor Qualifications/Education

Enter any qualifications you have attained or education that you have received that lend credence to your ability to tutor i.e. 'Bachelor of Science in Computer Science', NCEA Level 3 with Excellence. You may wish to include your year of graduation to further prove that you are up to date, or have gone through the same system they are in recently.


Tutoring Location

Select the types of location that you are comfortable offering tutoring in. If you select 'Agreed other location' this means that you are open to using a mutually agreed location such as a public library to perform the tutorials instead of the student's home or yours.


Languages Spoken

Select all the languages that you are fluent in and comfortable tutoring in. Some students may not speak English as their first language, or may be more comfortable learning in another language. This option helps them find the best potential tutors for their needs possible.

If you are fluent and comfortable teaching in a language that is not listed, select 'Other language'.


Other Languages

If you 'Other Language' in the 'Languages Spoken' section, enter what that language is it into this field.


Cancellation Policy

We require you to have a cancellation policy. Enter your it into this field, if you do not have a particular policy in mind we have an example policy which you are free to use: 

"If a lesson is cancelled at least 24 hours ahead of the scheduled start time, there will be no charge and a full refund will be provided. If cancelled between 24-12 hours of the start time, I may retain 50% of the charged booking. If cancelled within 12 hours of the start time (or the student fails to show), I may retain 100% of the booking payment. If a student is late, the booking will still begin from the scheduled start time."


Location

Most people will be browsing tutors based on their location relative to their own. We recommend that you put the suburb that you live in as your location so that they have a rough idea of how close you are. This will also factor in when students/parents search by location or use the map function to calculate distance and place pins. DO NOT include your full address as this is very unsafe online practice, especially on a publicly accessible site.

This should match the location entered in your profile.


Image

We require you to include a decent quality photo of yourself that clearly shows your face so that parents and students are able to see who it is that they are dealing with before they have met you in person. If we don't think that your profile photo is good enough we will let you know and make some recommendations on what to improve. You need to include the same photo as your profile to maintain continuity.

Please note: the listing photo is automatically cropped/shrunk in the marketplace browser. As such portrait photos sometimes will be cropped in such a way that does not show your face. Because of this we highly recommend that you use a landscape or square photo of yourself, or crop a portrait photo to fit (we can help you with this if needed).


PayPal

Make sure that you connect your PayPal account to your TutorHub profile before submitting. If your listing is live without your account connected to your profile then students and parents will be unable to make a booking with you.


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Confirming a Booking

When someone makes a booking with you through the marketplace you will have three days to review the details and decide whether you wish to accept or decline the booking. If they have omitted important information from their booking request, such as their general location for you to figure out rough travel distance, be sure to contact them to discuss this before accepting or declining.

Once you have accepted a booking it will be confirmed and the payment will proceed automatically. This is the original payment date from which the 60 day refund timer operates.

After you have accepted a booking you should reach out as soon as possible to discuss any further details necessary about the lesson, including requesting an exact address if it is a new student and the lesson is taking place at the student's home, or providing one if the lesson is going to take place at your home/office.



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Safe Tutorials

Safety is not just a concern from the perspective of a student or parent, but also for tutors too.


Don't include your contact details on your listing or profile

It's note safe practice to include you email, phone number, street address or any other overly identifying information on any publicly accessible website. Students and parents are able to contact you directly through the site already using the 'Contact' button so there is no need to include this information up front.

Once you have established communication with a student or parent and feel comfortable providing this information privately to allow communication through potentially more convenient channels feel free to do so.


Keep safe during tutorials

Try to ensure that there is always an adult family member of the student present when tutoring in their home. It is best to avoid situations in which it is just you and the student present during any tutorials, regardless of the locations.

If you don't feel comfortable giving tutorials at a student's home, or in your own for that matter, the best option is to suggest a mutually convenient location such as a public library or a cafe. This could be organized from the very start or organized for future bookings after you have already begun tutoring, you should never feel obliged to continue tutoring in a student's home just because you have done so previously.

Make sure that students, and parents, feel completely comfortable having tutorials in your home/office if that is where you want to host the lessons. Again, preferably with another adult present during these times.

If at anytime you feel uncomfortable continuing to tutor a student, for any reason, it is better to take the cautious approach and politely inform them that you will no longer be able to tutor them. If necessary provide them with a reasonable excuse, such as that your workload at university/school/elsewhere has increased and you need to cut back on the number of hours that you are tutoring to retain quality.

Most importantly, if you are ever in a situation where you feel that your personal safety is threatened, don't hesitate to contact your local police or emergency services.



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Your Reputation

Every time a student or parent makes a booking with you they have the option to leave a review and rating on your profile. This is one of the best ways for your reputation to grow and be highlighted on the site, the more lessons you give the more ratings you can get and the more likely people are to trust in your abilities.

Reviews/rating cannot be deleted or hidden from your profile by yourself, this can only be done by an admin and only in extenuating circumstances. As we believe that honesty and transparency is key to maintaining a safe and effective marketplace.

If you think that a review is particularly unfair or vulgar, perhaps in the event of a dispute between a student and yourself they have used the review/rating system as a tool to hurt your reputation without just cause, then please contact us and we will investigate the situation and remove/edit the review if appropriate.



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Tips for new tutors

Coming soon.






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Teaching Tips

Coming soon.






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Cancellation Policy

To prevent dispute and confusion in the event of a cancellation we require you to include a clear cancellation policy on your listing, which all students/parents inherently must agree to when booking with you.


Example cancellation policy

"If a lesson is cancelled at least 24 hours ahead of the scheduled start time, there will be no charge and a full refund will be provided. If cancelled between 24-12 hours of the start time, I may retain 50% of the charged booking. If cancelled within 12 hours of the start time (or the student fails to show), I may retain 100% of the booking payment. If a student is late, the booking will still begin from the scheduled start time."

Currently, bookings can only be made in one hour blocks starting on the hour. We are working on introducing half hour blocks and start times in the near future. You may wish to state what your minimum lesson time is (e.g. 1 hour) to avoid receiving and declining bookings for lessons that are shorter than you wish to provide.


Try to be flexible

Its best to take a gentle approach to enforcing your cancellation policy, even though you are completely within your rights to do so. Sometimes things can happen that are completely outside of the control of the student that leads to them needing to cancel the lesson on short notice. Try to be understanding in these circumstances and apply your cancellation policy as you see fit, especially if it is with a long standing student. 

It can be better to hold off on the first infringement or one outside of their control rather than potentially burning that bridge. On the other hand, if a student is regularly cancelling lessons it may be best to discontinue the relationship and decline any further bookings from them.

If you are the one that needs to cancel the lesson, for whatever reason, be sure that you provide a full refund for the booking.



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FAQs

One of my students is having trouble booking/paying me!

Make sure that you're using a verified 'Business' (or 'Premier') PayPal account, and that it has been connected to your TutorHub profile. If this is not the issue, then check the info below on some potential problems and solves for PayPal issues.


My listing has disappeared?

Part of The TutorHub's difference is that we actively keep our tutor listings relevant. We curate all the listings and may remove those that show signs of inactivity (over a period of a few months). Browsing parents and students don’t want to their messages or bookings to disappear into the ether!

If your listing has been removed, you can have it reactivated by getting in touch with us or messaging our support staff in the live chat – apologies for the inconvenience! And don’t worry, your profile will always remain active and untouched, including all its associated ratings and reviews.


Common PayPal problems

Sometimes PayPal declines a credit or debit card payment, and only provides a generic error message as explanation. Here are some of the most common error messages explained:

The card you entered cannot be used for this payment. Please enter a different credit or debit card number.” The card being used may already be linked with an existing PayPal account; if so, you need to login to the linked PayPal account to make payment with that card. Alternatively, the email address you entered may have been used with a different card previously. PayPal remembers which cards are associated with which email addresses during a guest checkout (i.e. when you don’t use a PayPal account). Try entering a different email address (or use a different card).

We can’t process your payment right now, so please try again later. We’re sorry for the inconvenience.” You can only use a credit card ~15 times for a guest checkout (i.e. when you don’t use a PayPal account) before PayPal rejects it for security reasons. You will need to use a different card, or create a PayPal account with that card to make payment.

“Your payment can’t be completed. Please return to the participating website and try again.” Usually this is because your tutor has not set up their PayPal account to receive payments. Please contact your tutor to advise them of this; they will have to issue you a new invoice once they’ve sorted the problem at their end. Alternatively, this error message shows for all other errors, such as trying to pay with a cancelled credit card.

If the above doesn’t help, please contact us so we can try to sort the problem out with you.


I'm only available at certain times

When you create your listing you are able to choose what days and times you are available, and only these times will be available for students/parents to book with you. And you can edit this availability at any time should your circumstances change.


My student wants to pay in cash

Please politely decline this. If you get paid in cash you won't be able to receive any ratings or reviews for the tutorial to grow your reputation on The TutorHub. Additionally, it puts the continued operation of The TutorHub in jeopardy, as the collection of our commission through our payment facility is what allows us to continue to provide and improve our service.

Our payment facility is simple and secure, and doesn't even require the creation of an account. All you need is a debit or credit card.


More coming soon...